DrivePro Inc. – Privacy Policy

Last updated: August 20^th, 2025

This Privacy Policy explains how DrivePro Inc. (“DrivePro”, “we”, “our” or “us”) collects, uses, discloses and safeguards personal information when you use our website and associated services (together, the “Service”). It also describes your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

We are committed to transparency. Canadian guidance emphasises that terms should include complete information about what data is collected, how it is used and destroyed, and provide contact information for enquiries. Please read this policy carefully to understand our privacy practices.

1. Definitions

To help you understand this policy, capitalised terms have the following meanings:

• Account: a unique account created for you to access our Service.
• Personal Information: any information about an identifiable individual. PIPEDA considers personal information to include direct identifiers (such as name, age, and ID numbers) and subjective information (such as opinions or evaluations).
• Usage Data: information automatically collected when you use the Service, such as IP address, device identifiers, browser type, pages visited, date and time of visit and other diagnostic data.
• Cookies: small files placed on your device that store information about your browsing history and preferences.
• Service Provider: any third‑party company or individual that processes data on our behalf, such as payment processors or analytics providers.

2. Accountability and Contact Information

DrivePro is responsible for the personal information under our control. We have appointed a Privacy Officer who is accountable for our compliance with PIPEDA’s ten fair information principles. If you have a question, request or complaint about our privacy practices, please contact our Privacy Officer:

Privacy Officer – DrivePro Inc.
104 Crockford Blvd, Scarborough, Ontario M1R 3C3
Phone: +1 866‑245‑3103
Email: vfhinfo@drivepro.ca

3. Types of Information We Collect

3.1 Information You Provide

We collect the personal information you voluntarily provide when you create an Account, purchase courses or contact us. This may include:

• Contact details such as name, email address, phone number and mailing address;
• Driver’s licence number
• Payment information (handled by our payment processor);

3.2 Information Collected Automatically

When you interact with the Service, we automatically collect Usage Data, including device IP address, browser type and version, pages visited, time spent on pages and other diagnostic data. When you access the Service via a mobile device, we collect device type, operating system, mobile browser and unique identifiers. We also collect information sent by your browser or device.

3.3 Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies to enhance your experience, remember your preferences, authenticate users and analyse how the Service is used. Cookies may be session cookies (deleted when you close your browser) or persistent cookies (stored on your device until they expire or are deleted). You can set your browser to refuse cookies or to alert you when cookies are being sent; however, certain parts of the Service may not function properly without them.

We use the following types of cookies:

• Necessary cookies: enable essential functions such as logging in and preventing fraudulent use of accounts.
• Preferences cookies: remember your settings (e.g., language and login details) to personalise your experience.
• Analytics cookies: help us understand how users interact with the Service so we can improve performance.

4. How We Use Your Information

We use your personal information for purposes that a reasonable person would consider appropriate under the circumstances. These purposes include:

• Providing and improving the Service: administering your Account, delivering courses, processing payments, scheduling lessons and evaluating performance.
• Regulatory compliance: collecting driver’s licence information and other data required by provincial regulators and the Ministry of Transportation.
• Communication: contacting you about your Account, transactions, updates to the Service, security alerts and administrative notices. We may also send you news, promotions and information about similar products or services, unless you opt out.
• Customer support: responding to your requests, questions or feedback.
• Analytics and research: analysing usage patterns and trends to improve our Service, products and marketing.
• Business operations: evaluating or conducting business transactions, such as mergers or asset sales, where personal information may be transferred as part of the assets.
• Legal obligations: complying with applicable laws, court orders or government requests, and protecting our rights, property and safety and that of others.

We do not use your personal information for purposes other than those for which it was collected, except with your consent or as required by law.

5. How We Share Your Information

We may share your personal information as follows:

• Service Providers: with third‑party companies and individuals who help us provide, analyse and improve the Service (e.g., Learning Management System providers, payment processors, hosting providers and analytics companies). Service Providers are contractually required to protect your information and use it only for the purpose of providing services to us.
• Affiliates and business partners: with companies that we control, are controlled by, or are under common control with, and with partners offering joint promotions or services. These parties are required to respect this Privacy Policy.
• Business transactions: in connection with a merger, acquisition or sale of assets, your information may be transferred, and we will provide notice before it becomes subject to a different policy.
• Legal requirements: when we believe disclosure is necessary to comply with law, enforce our agreements, protect our rights or investigate fraud or security issues.
• Public areas: if you post content in a public area of the Service, it may be viewed and used by anyone.
• With your consent: we may share your information for other purposes with your explicit consent.

We do not sell your personal information.

6. Retention of Your Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. Usage Data is generally retained for a shorter period, unless it is used to improve security or functionality or we are legally required to retain it longer. When information is no longer needed, we securely destroy or anonymise it.

7. International Transfers

Your information may be stored and processed in Canada or other countries where we or our Service Providers operate. These countries may have different data‑protection laws than your jurisdiction. We implement contractual and technical safeguards to ensure that your information receives an adequate level of protection when transferred across borders. By using the Service, you consent to these transfers.

8. Your Rights

Under PIPEDA, you have certain rights over your personal information:

• Access and correction: you may request access to your personal information and ask us to correct or update it if it is inaccurate or incomplete.
• Withdrawal of consent: you may withdraw your consent to our collection, use or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect your ability to use certain features of the Service.
• Challenging compliance: you may challenge our compliance with PIPEDA by contacting our Privacy Officer. We will investigate and respond to your complaint. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, in Ontario, the Information and Privacy Commissioner of Ontario if you believe your rights have been violated.

9. Security

We use administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration and destruction. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

10. Children’s Privacy

Our Service is intended for users aged 13 years and over. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact our Privacy Officer. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information.

11. External Links

The Service may contain links to third‑party websites that are not operated by DrivePro. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of every website you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will post the updated policy on this page and change the “Last updated” date. If the changes materially affect your rights or obligations, we will provide additional notice (such as by email or through the Service) and request your consent if required by law. Continuing to use the Service after changes become effective constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer using the contact details provided above. We are committed to maintaining open lines of communication and will respond to your enquiries promptly.